20/04/2009
Kate McIntosh, sales manager with Chester Boyd has been named Contract Catering Sales Person of the Year at the prestigious Cost Sector Catering Awards. The 27-year-old was presented with her award at an Awards Dinner held at the Hilton Metropole Hotel in London on 16th April. Kate was nominated for the award for her exceptional sales skills.
Under Kate's management, the company's sales conversion rate now averages at 38.9%, an increase of more than 12% in the last 18 months. Responsible for a team of five, Kate drives the entire sales process and ensures that the average response time for enquiries is within two hours.
During her time at Chester Boyd, Kate has introduced a number of new initiatives including an official sales and induction programme for all new starters; Personal Development Plans for all sales co-ordinators; competitor analysis and the monitoring of competitor movement; amended cancellation terms and conditions to match current economic climate. She has also revised the company's invoice procedure to make the service more efficient and client focused rather than procedure focused.
Kate was also a finalist in the Acorn Scholarship Awards last year. Although she has a degree in Leisure Management and constantly endeavours to improve and refine the business, Kate is currently undertaking a Leadership and Management course with Learn Purple. At the moment, Kate is creating summer packages tailored for Chester Boyd's clientele, driving green initiative documentation and working on tenders for new business.
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